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Free Shipping over $59
Processing Time : 5-7 Working Days
Secure payments
30 Days Return Period
Crafted with premium soft plush fabric and delicate shell embroidery, this playful turtle backpack features a spacious metal zipper pouch to store snacks, poop bags, small toys or daily essentials.
The back is lined with thick breathable honeycomb mesh padding with reinforced stitching, which maximizes air circulation to avoid overheating and delivers all-day gentle comfort against your pet’s skin.
-MATERIAL & PRODUCTION-
-Size Chart-
-About Minimikey-
Minimikey creates cozy, custom-made essentials for your pet. From personalized dog clothes and soft blankets to unique pet mugs, we blend comfort with unique style for your beloved companion.
-Shipping, Returns & Service-
Free Shipping over $59. Processing Time: 5-7 Working Days. Estimated Arrival: 7-20 Working Days. We have a 30-day return policy. For more details see Shipping & Returns. Any questions or helps, pls email service@minimikey.com or message us.
Thank you for shopping at minimikey.
We are proud to offer international shipping services that currently operates in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does Processing time?
5-10 Working Days (For the peak seaon, the processing time will take around 7-15 days)
How long does shipping take?
Shipment delivery time will take around 7 to 25 working days due to different country. The estimated delivery time is listed as follows:
US Shipment: 7 - 17 Days
Europe Shipment: 7-17 Days
All Other Countries: 10 - 22 Days
How do you ship the packages?
Packages from warehouse will be shipped by YANWEN Express or Yun Express which is safe and reliable with tracking number to check online.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world.
More Informations are listed as below:
Delivery Time=Customised time+Shipping Time
Customised Time
It might take 5-7 business days, excluding holidays, to process your order. You will receive a notification email with tracking information once your order has been shipped.
| Shipping Method | Shipping Costs | Delivery Time | Area |
| Standard Shipping | US$ 6.9 | 7-17 business days | North America (USA, Canada ) |
| US$ 6.9 | 10-17 business days | North America ( Mexico ) | |
| 7-17 business days | Europe(U.K., France, Germany, Ireland, Luxembourg, Belgium, Netherlands, Poland, Czech Republic, Switzerland, Austria, Hungary) | ||
| 10-20 business days | Europe(Russia, Bulgaria, Belarus, Denmark, Finland, Greece, Croatia, Norway, Sweden, Ukraine, Spain, Italy, Turkey） | ||
| 10-15 business days |
Oceania(Australia, new Zealand) |
||
| 14-20 business days | South America(Argentina) | ||
| 10-22 business days | Asia( Thailand, Malaysia, Taiwan, Vietnam, Singapore, Indonesia, India, Japan, South Korea, the Philippines, Israel, Kazakhstan, Sri Lanka, Oman, Pakistan, Saudi Arabia, Uzbekistan) |
Delivery Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. For example, if you order a t-shirt, it will need 5-7 business days of customised time and then 7-17 business days of shipping time. Therefore, you can expect to receive it in 12 to 25 business days.
Free shipping over orders $59 (Price after discount).
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
If you have any queries, Please contact with phone, email or form. We will reply soon.
Customs Duties
All import (customs) duties and/or taxes must be paid by customers referring to the local custom policy.
Taxes
For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada), you may need to pay duties or VAT according to the corresponding levying rules.
Shipping Methods
Your order will be delivered by Yanwen, Yuntu or other shipping companies minimikey working with, and you can check your order status by https://www.17track.net/en with your order number.
Contact us
All orders are free shipping on orders over $59 USD.
If you have any questions about shipping and delivery, please contact us:
Email: service@minimikey.com
At minimikey.com, customer satisfaction is always our top priority. Our dedicated quality control and quality assurance team will check your items before shipment. The quality of any product you buy in our shop is guaranteed. However, you need to carefully and accurately check the size of the product you need before buying. Please refer to the size chart on the product page. If you are not satisfied with the item you received, we can arrange an exchange or refund for you which you can refer the details below. We are always here to help you! If you have any questions about the order, please feel free to contact us: service@minimikey.com. On working days, we will get back to you within 24 hours.
Order Cancellation
30-day return warranty
Customers can contact us within 30 days after receiving the goods. If you receive a defective or damaged item, wrong size or wrong product, please contact us immediately through our support center: service@minimikey.com
Return Instructions: The package must include information such as the order number and the reason for return.
Refund Policy
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or deny the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days (usually within three working days).
If you have not received the refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially refund.
Next, please contact your bank. Refund posting usually takes some processing time.
If you have completed all these operations but still haven’t received a refund, please contact us at service@minimikey.com
* Notice *
All returns or refunds must first be approved by our customer service team; if approved, you need to return the unused items, and then provide the return tracking number to the customer service.
All returned items must be in a brand new condition, unused/unworn, unwashed, with all original labels and original packaging, and will not affect our secondary sales.
If the customer requests a refund, we will refund the original product cost after receiving the returned item. If there is a product quality problem, we will refund the full amount to the customer and bear the freight returned by the customer. If it is the customer's responsibility, we will only refund the cost of the purchased product, and the shipping fee will be borne by the customer.
Unless the customer receives the wrong product or there is a problem with the product, we do not accept the return of discounted goods.
Compensation time limit:
For returns or exchanges, we need to process the solution within 3-6 working days after receiving your item.
After this time, the refund time range is as follows:
Paypal account refund: up to 48 hours
Credit card refund: 3-7 business days
Customer Responsibilities:
Order error (item size)
If the size or product ordered by the customer is incorrect, we can also allow returns. In this case, the customer will be responsible for the return shipping fee for the exchange (to and from our warehouse).
Please contact our support center for further assistance. We will do our best to help you and respond to all messages within 24 hours.
For returns caused by consumers, the freight will be borne by consumers. The specific cost is subject to the courier company you choose.
If the received goods are damaged or incorrect due to our reasons, consumers do not need to bear the resulting shipping costs.
If you want to send the product back after completing the refund, please contact us.
If you have any queries, Please contact with messenger or email. We will reply soon.
Email : service@minimikey.com
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